How can we help?

The app brings Expense Vault and budget viewing to iOS and Android. Submit expenses with receipts, check your report history and status, and view your organization’s latest approved budget.

When you have access to the app, add your organization’s compatible Bookkeeper website using its HTTPS address. Follow the sign-in and authorization steps in your browser using your existing organization account. Your organization manages your account and access permissions.

Add the event or reason, date, and expense lines with vendor and amount. Take a receipt photo or choose an existing image, check the details, and submit. Receipt attachments are required. Allow camera access if you want to take a photo in the app.

Your report history shows its current status as your Treasurer reviews and processes it. Submitting a report does not automatically approve it or send a payment. Ask your Treasurer about reimbursement timing.

The Budget tab shows the selected organization’s latest approved budget, including budget, actual, remaining amounts, and notes. It is a view of the approved budget; budget changes are handled through the organization’s Bookkeeper website.

Check that you have selected the correct connected site. Ask your Treasurer whether an approved budget is available and whether your account has the access it needs. If the problem continues, send us the details below.

An internet connection is required to connect to your site, submit reports, and load current budget and expense information.

Check your connection and camera or photo permissions, and confirm your receipt meets your organization’s upload limits. Before retrying a report, check your history to avoid sending it twice. If it still fails, tell us your device, app version, and the error you saw.

Confirm your organization’s website address and try signing in on that site in your browser. Use the site’s password-reset link or contact your organization’s administrator for account help. Never send your password through this support form.

Yes, you can connect compatible sites for organizations where you have an account. Check the selected site before submitting an expense or viewing a budget; each organization’s records stay separate.